The conversational layer of Inseller

Every customer chat,
answered by your AI.

Inchat unifies your Messenger, Instagram, WhatsApp, and website conversations — then answers them with an AI agent that actually knows your stock, prices, and orders, not a generic script.

For Shopee & TikTok Shop sellers living in chat — and teams moving off respond.io.

Free during early access · No credit card required

Inchat·VELOONA Beauty
SS

WhatsApp · Aisyah R.

Hi! Ada stock lagi tak Rose Serum 30ml? 😊
Yes, still in stock! Rose Serum 30ml — 14 units left at RM79. Want me to reserve one and send the checkout link?
✦ AI· stock checked in Inseller just now
Reply as human…Take over
You own the infrastructure
Webhooks, data, and AI run on your stack — not rented seats.
Grounded in real store data
Stock, prices, and orders come live from Inseller, not scripts.
Your analytics keep working
Conversation states map 1:1 to what your reports already expect.
Compliant by design
HMAC-verified Meta webhooks, PDPA-ready data handling.
Works withMessengerInstagramWhatsAppWebsite widget

Built for sellers who live in chat

Everything a Shopee or TikTok Shop seller needs to turn conversations into revenue, without hiring a night shift.

Unified inbox

Messenger, Instagram DMs, WhatsApp, and your website widget in one thread view — respond.io-style status, read receipts, and reply-time tracking, but on infrastructure you own.

AI deflection, not deflection theatre

Claude-native agents answer stock, sizing, shipping, and return questions grounded in your real catalogue and order data — then hand off to a human the moment a case needs judgment.

Meta & WhatsApp, done right

Raw-body HMAC-verified webhooks for Messenger, Instagram, and WhatsApp Cloud API, built against current Graph API behaviour — not a tutorial from three API versions ago.

Commerce-aware via Inseller

Every reply is grounded in live product, inventory, and order context from Inseller — so “is this back in stock” gets a real answer, not a canned one.

Human handover that keeps ownership

Claude replies as the default owner of every conversation. When a human steps in, the thread routes internally — no dropped context, no re-explaining, no lost attribution.

Comment automation

Turn public Facebook and Instagram comments into private replies and qualified conversations automatically, inside the same 7-day compliant window Meta allows.

Live in an afternoon

1

Connect your channels

Link Messenger, Instagram, and WhatsApp Cloud API in minutes — webhooks verified, owned, and monitored by you.

2

Ground the AI in your store

Point Inchat at your Inseller workspace so every answer uses live stock, prices, and order status.

3

Take over when it matters

AI owns every thread by default and hands off to your team the moment a case needs human judgment.

<60s

Median first response time

24/7

AI coverage, no shift gaps

100%

Conversations attributed to an order

Stop losing sales in the chat window

Connect your channels, ground your AI agent in real store data, and answer every customer in under a minute — day or night.

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