Every customer chat,
answered by your AI.
Inchat unifies your Messenger, Instagram, WhatsApp, and website conversations — then answers them with an AI agent that actually knows your stock, prices, and orders, not a generic script.
For Shopee & TikTok Shop sellers living in chat — and teams moving off respond.io.
14-day free trial · No credit card required
Inchat·VELOONA BeautyAda stock lagi tak Rose Serum 30ml?
AI repliedCan ship today if I order now?
AI repliedNak tukar size boleh ke?
With humanWhatsApp · Aisyah R.
Built for sellers who live in chat
Everything a Shopee or TikTok Shop seller needs to turn conversations into revenue, without hiring a night shift.
Unified inbox
Messenger, Instagram DMs, WhatsApp, and your website widget in one thread view — unread, waiting, and replied, with reply-time tracking, on infrastructure you own.
AI that answers from your store, then hands off
The agent can answer stock, sizing, shipping, and return questions from connected catalogue and order data — then hands the thread to a teammate when evidence is missing or a case needs judgment.
Official Meta and WhatsApp
WhatsApp, Messenger, and Instagram run on Meta's current Cloud API, connected under your own business. Your number stays yours.
Commerce-aware via Inseller
When Inseller product, inventory, or order context is available, factual answers are independently checked against it; uncertain turns stay as drafts or hand off.
Take over any thread without losing context
The agent replies until a teammate steps in. The conversation, the customer, and the ad that brought them stay in one place — no re-explaining.
Comment automation
Turn public Facebook and Instagram comments into private replies and qualified conversations automatically, inside the same 7-day window Meta allows.
Live in an afternoon
Connect your channels
Link Messenger, Instagram, and WhatsApp in minutes — your number stays on your own Meta business.
Ground the AI in your store
Point Inchat at your Inseller workspace so every answer uses live stock, prices, and order status.
Take over when it matters
The agent answers first. A teammate can take over any thread without losing context.
4+
Channels in one inbox
14 days
Advanced trial
0%
Markup on Meta template fees
Pricing that doesn't scale against you
Every plan starts with a 14-day free trial. No credit card required.
Starter
For a small team getting off manual chat.
RM1,788 RM1,428 billed yearly
- 3 seats
- WhatsApp + one more channel
- Unlimited contacts
- 1,000 AI replies / month
- Shared inbox, contacts & lifecycle
- iOS & Android app
Growth
For stores running revenue ops in chat.
RM4,188 RM3,348 billed yearly
- 10 seats
- Every channel — WhatsApp, Messenger & Instagram
- Unlimited contacts
- 5,000 AI replies / month
- Broadcasts & re-engagement workflows
- Comment-to-DM automation
- Ads attribution (CTWA → CAPI)
Advanced
For teams plugging chat into their store data.
RM8,388 RM6,708 billed yearly
- 25 seats
- Everything in Growth
- 20,000 AI replies / month
- Inseller two-way commerce sync
- Guided knowledge-base setup
- Priority support & onboarding
Enterprise
For agencies and groups running many brands.
priced to your volume
- Unlimited seats
- Everything in Advanced
- Custom AI volume
- SLA & custom terms
- Dedicated support contact
Extra seats RM25/seat/month, added on request · AI replies pause at the plan's monthly allowance until you upgrade or the month resets · WhatsApp template fees are billed by Meta directly at official rates.
Compare every plan
Everything listed here is shipped and running today.
Scroll the table sideways to compare plans →
| Feature | StarterRM149/mo | GrowthRM349/mo | AdvancedRM699/mo | EnterpriseCustom |
|---|---|---|---|---|
| Usage | ||||
| Seats included | 3 | 10 | 25 | Unlimited |
| Monthly active contactsWe never meter your customers. | Unlimited | Unlimited | Unlimited | Unlimited |
| AI replies included | 1,000/mo | 5,000/mo | 20,000/mo | Custom |
| Extra seatsAdded by our team on request. | RM25/mo | RM25/mo | RM25/mo | RM25/mo |
| Over the AI allowanceAI replies pause; your team keeps replying by hand. | Upgrade any time | Upgrade any time | Upgrade any time | Upgrade any time |
| Channels | ||||
| Channels included | WhatsApp + any 1 | All channels | All channels | All channels |
| WhatsApp Cloud API | ||||
| Facebook Messenger | ||||
| Instagram DM | ||||
| Website chat widgetAnswered by your AI agent. | ||||
| Facebook & Instagram comment → DM | ||||
| AI | ||||
| AI agent answers firstIncluded from the first plan — not gated behind an upgrade. | ||||
| AI Assist — draft & polish replies | ||||
| AI conversation summary | ||||
| Knowledge-base grounding | ||||
| Confidence gate & human takeover | ||||
| Inbox & contacts | ||||
| Shared inbox with assignment | ||||
| Search, filters & saved views | ||||
| Internal notes & @mentions | ||||
| Canned responses | ||||
| Lifecycle stages | ||||
| Tags & segments | ||||
| Contact import & export (CSV) | ||||
| iOS & Android app | ||||
| Automation & outbound | ||||
| Broadcasts to a segment | ||||
| Scheduled broadcasts | ||||
| Per-broadcast delivery report | ||||
| Workflow builder | ||||
| Re-engagement workflowsReopen a quiet thread after N days. | ||||
| WhatsApp template sync | ||||
| Growth & attribution | ||||
| Chat links & widget snippets | ||||
| Click-to-WhatsApp & CTM attribution | ||||
| Meta Conversions API forwarding | ||||
| Inseller two-way commerce syncSwitched on per workspace, on request. | ||||
| Reporting | ||||
| Live operating dashboardLifecycle funnel, open threads, team load. | ||||
| Conversation analyticsRolling 30-day window. | ||||
| Contact CSV export | ||||
| Platform & support | ||||
| Workspace data isolation | ||||
| Roles & permissions | ||||
| Phone OTP login with captcha | ||||
| PDPA consent tracking | ||||
| Billed in MYR — no FX fees | ||||
| Priority support & onboarding | ||||
| SLA & custom terms | ||||
Questions about
the bill
The ones worth asking before you move a business onto a new inbox.
Tell us what you run today and we'll say plainly whether Inchat is a fit.
Talk to us →No — and nobody's are. Meta bills WhatsApp template messages per message, straight to the WhatsApp account you own. Inchat adds 0% on top.
In Malaysia that is roughly RM0.30–0.45 for a marketing template, RM0.056 for a utility template, and RM0.17 for authentication. Replying to a customer within 24 hours of their last message is free, with no monthly cap — which is where day-to-day support conversations live.
Stop losing sales in the chat window
Connect your channels, ground your AI agent in real store data, and answer every customer in under a minute — day or night.