For supplement and wellness brands
The refill message goes out on the right day, every day
A supplement business lives on the second order. Inchat ties the reminder to the date the customer actually bought, sends it as an approved template with consent checked, and puts the reply back in the same thread — so the follow-up is a conversation rather than a campaign nobody answers.
- Date triggers fire a set number of days before or after any date on the contact
- Approved templates reach customers outside the 24-hour window, consent checked first
- The agent reads past orders, so the recommendation follows the last purchase
- Per-recipient delivered, read, clicked and retried on every broadcast
What it does for a supplement brand
Refills timed to the purchase, not the calendar
The workflow starts when the order is paid, waits the number of days that bottle lasts, and sends the reminder. Different products get different waits, because they run out at different speeds.
A reply lands in a real conversation
The reminder is not a broadcast the customer cannot answer. They reply in the thread, the agent picks it up, and the order question is handled where it was asked.
Consent is enforced, not remembered
Marketing consent is recorded on the contact and checked at send time, so an opt-out holds even when the person who promised it is on leave.
Segments built from what people bought
Tags, lifecycle stage, custom fields and order history combine into the audience for a restock announcement, and the segment is there again next month.
You can see the send, recipient by recipient
Delivered, read, clicked, failed and retried per name — so a batch that quietly did not arrive is visible the same day.
The flow a brand builds first
The order is paid
It arrives from the channels you have connected, and lands on the contact with the product on it.
The wait matches the bottle
Twenty-five days, sixty, ninety — whatever that product actually lasts. The workflow holds the customer until then.
The reminder goes out
An approved template, sent only to contacts who consented, with the product they bought named in it.
Nobody replies? Someone is told
A branch waits two days and assigns the contact to a teammate, so the quiet ones get a human rather than a second robot.
Frequently asked
- Can a reminder be sent outside the 24-hour window?
- Yes, as an approved template — that is Meta's rule for messaging a customer who has not written recently, and it applies to every platform. Marketing templates skip anyone who has not consented.
- Does it know what each customer bought?
- The agent reads the order history that reaches Inchat before it replies. TikTok Shop orders sync today, and Inseller's live stock, prices and order status are opened per workspace on request.
- Can I message a group of customers at once?
- Yes — build a segment from tags, lifecycle, fields or orders, send an approved template to it, and watch delivery, reads, clicks and retries per recipient.
- What do the messages cost?
- Meta bills you directly at their published per-message rates on your own WhatsApp Business Account. We add nothing to it.
Solutions by industry
Make the second order automatic
Build the refill flow once, and let it run on every order that follows.