AI agent
An agent that sells, not a bot that deflects
Pick a Sales, Support or Receptionist template, answer six questions about your business, and the AI writes the agent's instructions for you. It answers in the customer's language, and when it is not sure, it hands the thread to a teammate with the whole conversation intact.
- Tags contacts, fills fields, sets lifecycle and assigns — inside the conversation
- Reads past orders and lifetime value, so the next recommendation follows the last purchase
- Hands over on low confidence, and says why it handed over
- Live stock, prices and order status from Inseller, on request
What you get
Six questions, then it writes its own instructions
Start from a Sales, Support or Receptionist template, answer six questions about your business, and the setup drafts the agent's instructions for you. Edit them in plain language whenever the business changes.
It answers in the customer's language
Whatever the customer writes in, the reply comes back in. No separate agent per language, and no phrasebook to maintain.
It updates the CRM while it talks
Inside the conversation it tags the contact, fills custom fields, moves the lifecycle stage and assigns the thread — so the record is current without anybody typing it up afterwards.
It reads the order history before it answers
Past orders and lifetime value are in front of it, so the next recommendation follows the last purchase. TikTok Shop orders sync today; live stock, prices and order status from Inseller are opened per workspace on request. It reads that history — it does not change it.
It knows when to stop
Below its confidence threshold it hands the thread to a teammate and says why it handed over. The AI performance report shows how often that happens and what it is handing over.
How it runs
Pick a template
Sales, Support or Receptionist. Each one is a starting point, not a cage — the instructions are yours to edit.
Ground it in your own material
Give it your products, your policies and your answers. It replies from what you gave it, and hands over rather than inventing something.
Let it answer, and watch the first few
Every reply is in the same inbox your team uses. Take over on any thread with one tap, and the agent steps back.
Tune it from what it actually did
The AI performance report shows reply times, handovers and volume, and each figure links back to the conversations behind it.
Frequently asked
- Can the agent take an order or confirm an appointment?
- No. It sends your booking page and it reads order history, so it can answer “where is my order” and recommend what fits. Writing an order, holding stock and confirming a slot stay with a person.
- Which channels does it answer on?
- WhatsApp, Messenger, Instagram, Telegram and your website widget. TikTok Shop threads arrive in the same inbox for a teammate to answer.
- Can it see what a customer bought before?
- Where the orders reach Inchat, yes — TikTok Shop orders sync today, and Inseller's live stock, prices and order status are opened per workspace on request.
- What happens when it does not know the answer?
- It hands the conversation to a teammate with the reason attached, and the customer keeps one continuous thread. Nothing is deleted and nothing is guessed.
Give it six questions and a night shift
Set up an agent on your own products and let it answer a real conversation before you decide.