Omnichannel inbox
6 platforms. One inbox.
The AI agent answers on WhatsApp, Instagram, Messenger, Telegram and your website. TikTok Shop chats land in the same inbox for a teammate to answer, and public Facebook and Instagram comments arrive on the Messenger and Instagram connections.
- The AI answers on WhatsApp, Messenger, Instagram, Telegram and your website. TikTok Shop chats arrive in the same inbox for a teammate to answer.
- Public Facebook and Instagram comments arrive on the same connections, answerable privately inside Meta's 7-day window
- Assignment, tags, lifecycle, workflows and reports behave the same on every channel
- Search across names and message text, then filter by channel, state, assignee or tag
What you get
One queue instead of six tabs
All 6 channels feed the same list. Filter it by channel, by who is waiting on a reply, by assignee, by tag or by lifecycle stage — and search the text of the messages themselves, not just contact names.
It reads what customers actually send
A transfer slip photographed on WhatsApp is read and can start a workflow. Voice notes are transcribed, so they are searchable and quotable. A PDF attachment is summarised in the thread.
Handover without re-reading anything
When the agent is not sure, it hands the thread over and says why. A teammate picks it up with the whole conversation in front of them, leaves an internal comment for whoever comes next, and hands it back.
The customer travels with the thread
The sidebar carries tags, custom fields, lifecycle stage, past orders and lifetime value — so the person replying is not asking a repeat customer who they are.
Routed by your rules, not by whoever is fastest
Assignment goes round-robin or to whoever has the fewest open threads, inside the business hours you set. The dashboard shows what each teammate is carrying right now.
How it runs
Connect the channels you already use
WhatsApp, Messenger and Instagram connect through Meta's own Embedded Signup, against a Meta business you own. Telegram takes a bot token, and the website widget is a snippet you paste.
Everything arrives in one list
New conversations land with their channel, their contact and — when they came from an ad — the ad they came from.
The agent answers, or your team does
On the channels it is allowed to answer, the agent replies in seconds. Anyone can take over mid-thread, and TikTok Shop threads wait for a person by design.
The day is visible while it happens
The dashboard opens on who is waiting, how the open contacts split and what each teammate is carrying, and every figure links to the rows behind it.
Frequently asked
- Which channels does the AI answer on?
- WhatsApp, Messenger, Instagram, Telegram and your website widget. TikTok Shop conversations come into the same inbox, but a teammate answers those — the platform scores sellers on how they reply, so we do not automate it for you.
- Can a teammate take over from the agent mid-conversation?
- Yes, from the web inbox or the phone app. The thread does not restart: the customer sees one continuous conversation, and the teammate sees everything the agent already said and did.
- Do Facebook and Instagram comments come in here too?
- Yes. Public comments arrive on the same Messenger and Instagram connections, and you can answer a commenter privately inside Meta's 7-day window without leaving the thread.
- Can I try it on my own conversations first?
- A 7-day trial runs the whole product with no credit card. Connect one channel, point the agent at your own products, and watch it answer something real.
Put every channel in one list
Connect a channel, invite your team, and see what a single queue does to your reply time.