For dealers and workshops
From the ad to the test drive in one thread
A car enquiry is a long conversation with quiet stretches in it. Inchat keeps the whole thing — the ad it came from, the specs asked for, the calls, the deposit slip and the service reminder two years later — on one contact, so nobody starts from nothing.
- Enquiries from click-to-WhatsApp and click-to-Messenger ads arrive with their ad ID and click ID
- A pipeline that shows deal value on the board, by lead source
- WhatsApp calls answered and transferred from the web inbox or the app, with transcripts on the contact
- Service reminders sent a set number of days after any date you keep
What it does for a dealer or workshop
The first reply happens while they are still looking
Availability, variants, colours, what is included — answered from what you gave the agent, at the moment the enquiry lands rather than the next morning.
Leads land on the board with a value
The pipeline shows each deal's stage, its value and how long it has sat there, split by the source that produced it.
Calls belong to the customer's file
WhatsApp calls are answered and transferred from the inbox or the app, and the recording and transcript stay on the contact with everything else.
Deposit slips read on arrival
A transfer screenshot on WhatsApp is read as it comes in and can move the deal and alert the salesperson, instead of waiting for someone to open it.
The service reminder arrives years later, on its own
A date trigger sends the service or road-tax reminder the right number of days after the date on the contact, whether or not anyone has thought about that customer since.
From enquiry to service visit
The ad produces a conversation
It arrives with its ad ID and click ID, and the lead is reported back to Meta automatically.
The agent answers and sorts it
Specs and availability answered, the enquiry tagged, the deal opened on the board, and the thread routed to the salesperson on duty.
A person closes it
Calls, the test drive arranged by your team, the deposit slip read on arrival, and the stage moved as it progresses.
The workshop picks it up later
The service reminder goes out on schedule, in the same thread, to a customer whose whole history is already there.
Frequently asked
- Can I tell which ad produced a lead?
- Yes. Click-to-WhatsApp and click-to-Messenger conversations carry their ad ID and click ID onto the contact, and the lead is reported to Meta's Conversions API automatically.
- Can the team take calls in the same tool?
- WhatsApp calls ring in the web inbox and in the phone app, can be transferred between teammates, and leave their recording and transcript on the contact. Who may answer and who may dial is set per number.
- Does it arrange the test drive?
- It can send your booking page and answer the questions around it. Agreeing the time stays with your salesperson.
- Does this suit a workshop as well as a showroom?
- The same date triggers that send a refill message send service and road-tax reminders — any date on a contact can fire a message a set number of days before or after it.
Solutions by industry
Keep the whole deal in one thread
From the ad that started it to the service reminder two years later, on one contact your team can actually read.