For online sellers
Every order question answered before the customer loses interest
Your buyers arrive from an ad, a marketplace, a DM and your own site, and they all ask the same six questions. Inchat puts those conversations in one queue, lets the agent answer the repetitive ones in seconds, and leaves your team the ones that actually need a human.
- All 6 channels in one queue, with the same tags, workflows and reports
- The agent answers on WhatsApp, Messenger, Instagram, Telegram and your website; TikTok Shop threads wait for a teammate
- Transfer slips sent on WhatsApp are read and can start a follow-up
- Conversations that began on an ad arrive carrying the ad ID and the click ID
What it does for a shop
One queue for every storefront
Marketplace chats, DMs, ad conversations and website messages land in the same list, so nobody has to remember which tab a customer used.
The agent knows what they bought
It reads the customer's order history before it replies, so “where is my parcel” and “what goes with this” are answered from the record. TikTok Shop orders sync today; live stock, prices and order status from Inseller are opened per workspace on request.
Payment slips stop being manual work
A transfer screenshot on WhatsApp is read as it arrives and can start a workflow — tag the contact, notify whoever packs, move the deal — instead of sitting until someone squints at it.
You know which ad paid for the conversation
Ad ID and click ID land on the contact, the thread can be routed by which ad it came from, and the lead is reported back to Meta automatically.
The repeat sale runs without you
Date triggers send refills and birthdays, a quiet customer gets reopened on the day you chose, and a broadcast to a saved segment reports delivery and reads name by name.
A day in the shop
Morning: the overnight pile is already answered
Stock, price, shipping and “is this still available” were handled while you slept, each one tagged and filed against the right contact.
Midday: slips and marketplace chats
Transfer slips arrive and trigger the packing follow-up. TikTok Shop threads sit in the same queue, marked for a person, because the platform scores you on how you reply.
Afternoon: the ads get their credit
New conversations show the ad they came from, and the sources report says which ones brought buyers rather than browsers.
Evening: the follow-ups go out on their own
Refill reminders, the birthday message and the nudge for a customer who went quiet — all of them scheduled, none of them remembered.
Frequently asked
- Does the AI answer TikTok Shop messages?
- No. TikTok Shop conversations arrive in the same inbox, but a teammate answers them — the platform scores sellers on how they reply, so we do not automate it on your behalf.
- Can it tell a customer where their order is?
- It reads the order history it can see and answers from that. TikTok Shop orders sync today, and Inseller's live stock, prices and order status are opened per workspace on request. It reads that record — changing an order stays with a person.
- Do I need my own WhatsApp Business API account?
- You need a Meta business, which the setup creates or connects for you through Meta's Embedded Signup. The WhatsApp Business Account and the number stay registered to you.
- How quickly can I see whether this works for my shop?
- The 7-day trial runs the whole product with no credit card. Connect one channel, give the agent your catalogue, and let it answer a real customer.
Solutions by industry
Put your shop's chats in one queue
Connect a channel, point the agent at your catalogue, and watch the repetitive questions stop reaching your team.