# The broadcasts list

Every broadcast you have drafted, scheduled or sent, as a table or a month calendar.

## Quick start

1. As an owner or admin, click **Broadcasts** in the left sidebar. The app has no Broadcasts tab.
2. Pick a status in the left rail, or stay on **All**.
3. Switch between **Table** and **Calendar** with the toggle above the list.
4. Click **Add Broadcast**, name it, and the setup opens. Nothing is sent until you publish.
5. Click any row for its summary, then **Continue Editing** or **View Report**.

## Watch out

- Cancelling clears the scheduled time. Before you publish again, choose the timing again, or it goes out straight away.
- **Cancel** works only while a broadcast is scheduled. A send already in progress cannot be stopped.

![The broadcasts table: a Scheduled, a Draft and a Completed row.](https://inchat.inseller.my/help/broadcasts/broadcasts-list-and-calendar-1.webp)

![The Calendar view, with broadcasts laid on the month they are timed for.](https://inchat.inseller.my/help/broadcasts/broadcasts-list-and-calendar-2.webp)

## Getting here

**Broadcasts** in the left sidebar, with **Add Broadcast** and **⋯** at the top right. The app has five tabs and Broadcasts is not one of them, so use a computer.

## Before you start

- Only an **owner** or an **admin** sees **Broadcasts** at all. An **agent** or a **viewer** does not get the sidebar entry.
- Sending a broadcast depends on your plan, and scheduling one for later is a separate question from sending one now; see [pricing](/pricing).
- Any paid plan may send a broadcast now. Scheduling one for later needs a higher plan, and nothing on a free plan sends.
- You need a WhatsApp channel with a working connection, and at least one approved template on it.

## Fields

| Field | What it means |
| --- | --- |
| Status | **Draft**, **Scheduled**, **In Progress**, **Completed** or **Failed**. |
| Broadcast Time | The scheduled time if there is one, otherwise when it started, otherwise when it was created. |
| Name | Your own name for it, visible to your team and never to a customer. |
| Labels | Your own labels, for grouping and searching later. |
| Channel | The number it sends from, or a dash when each contact gets their own. |
| Segment | The segment it targets, or **All**. |
| Recipients | How many people it was built for. |
| Total Messages | How many messages were actually attempted, so people with no usable number are not counted. |

## How it works

- The left rail is the same six buckets as the status chips: **All**, **Draft**, **Scheduled**, **In Progress**, **Completed** and **Failed**.
- A broadcast you cancel goes back to **Draft** and can be edited and published again. Cancelling also clears its scheduled time, so choose **Schedule for** again before you publish, or it goes out straight away.
- Broadcasts cancelled by an older version of the product keep a **(Canceled)** marker on their chip.
- The table is the workspace's standard list: search, per-heading filters, sort, grouping, a field chooser, saved views, and its own export.
- Hiding a row only takes it out of your list. A hidden scheduled broadcast still sends.
- Clicking a row opens a drawer with **Delivery Time**, **Segment**, **Channel**, **Recipients**, **Total Messages**, **Broadcast Pace**, **Sent By**, **Labels** and the message itself.
- A draft or scheduled broadcast's drawer ends with **Continue Editing**; anything past that ends with **View Report**.
- The row menu offers **Open Builder** for a draft or a scheduled one, **Edit Name/Label**, **View**, **Clone**, **Cancel** for a scheduled one, and **Delete** for a draft.
- **Clone** copies the setup into a new draft, so a campaign you run monthly is one click rather than a rebuild.
- **Calendar** lays the same broadcasts on a month grid by their broadcast time, with arrows for the previous and next month. A busy day collapses to **+N more**.
- **Add Broadcast** asks only for a **Broadcast Name** and optional **Labels**, then opens the setup. The name is for your team: **Name your broadcast (only visible internally)**.
- The **⋯** menu has **Export to CSV**, which exports the status and search you are looking at, and **Customize Columns**.

## When it fails

- The workspace cannot be read: **Could not load broadcasts** and **Please try again shortly.**
- No broadcasts at all: **No broadcasts yet — use Add Broadcast to create your first one.**
- A filter that matches nothing: **No broadcasts match this filter.**
- A status with more broadcasts than one load holds — 2,000 — says so: “This status has more broadcasts than the list loads at once; only the newest are shown. Narrow it with the search box in Calendar view.”
- WhatsApp is slowing a number down: **WhatsApp is limiting sends on {channel}, since {since}, retrying automatically around {until}.** Nothing is broken and nothing is lost.
- **Cancel** on anything that is not scheduled: **Only scheduled broadcasts can be canceled.**

## Limits

- This page sends nothing by itself. A broadcast goes out because it was published.
- **Cancel** works on a scheduled broadcast only. Once sending has begun it cannot be called back.
- **Delete** works on a draft only.
- A published broadcast's audience is fixed. While it is still scheduled, cancel it back to a draft, change it, choose the timing again, and publish. Edits saved without cancelling do not all reach the send.
- Hiding a row is your own view only. It does not stop, pause or delay anything.
- There is no broadcast screen on the app, so a send cannot be started or stopped from a phone.

## Best practices

- Name a broadcast for the campaign and the date. **Labels** then group a whole season together.
- Use **Clone** for anything you repeat. It keeps the segment and the template setup you already checked.
- Watch **In Progress** while a large send runs. That is where a slowed-down number shows up.
- Check the calendar before scheduling. Two promotions on the same date reach the same people twice.

## Use cases

- A festival promotion goes out next Friday: create it now, schedule it, and see it on the calendar.
- Last month's campaign worked: clone it, change the segment, and publish.
- A send looks stuck: open it from **In Progress** and read the banner before asking anybody.
- Your manager wants the quarter's campaigns: filter the table and use **Export to CSV**.

## FAQ and troubleshooting

### Why can my agent not see Broadcasts?

Broadcasts are for owners and admins. An agent does not get the sidebar entry at all.

### Can I get a cancelled broadcast back?

Yes. Cancelling a scheduled broadcast returns it to **Draft** and clears its time. Edit it, choose the timing again, and publish.

### Can I stop one that is already sending?

No. **Cancel** is offered for a scheduled broadcast only. Once it is in progress, the messages already queued go out.

### What is the difference between Recipients and Total Messages?

**Recipients** is how many people it was built for. **Total Messages** counts the messages actually attempted, so people with no usable number are not in it.

### I hid a broadcast. Did I stop it?

No. Hiding takes the row out of your list and changes nothing about the send.

## Related

- [Choose who receives a broadcast](https://inchat.inseller.my/help/broadcasts/choose-who-receives-a-broadcast)
- [Write the broadcast message](https://inchat.inseller.my/help/broadcasts/broadcast-message-content)
- [Review, test-send and publish a broadcast](https://inchat.inseller.my/help/broadcasts/review-test-send-and-schedule)
- [Read a broadcast's results](https://inchat.inseller.my/help/broadcasts/broadcast-report)
- [Filter contacts and save a segment](https://inchat.inseller.my/help/contacts/filter-contacts-and-save-segments)

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Source files: `src/app/(app)/broadcasts/page.tsx`, `src/components/broadcasts/BroadcastsTable.tsx`, `src/components/broadcasts/BroadcastsRail.tsx`, `src/components/broadcasts/BroadcastsViewToggle.tsx`, `src/components/broadcasts/BroadcastsCalendar.tsx`, `src/components/broadcasts/BroadcastsMoreMenu.tsx`, `src/components/broadcasts/NewBroadcastDialog.tsx`, `src/components/broadcasts/BroadcastMetaDialog.tsx`, `src/components/broadcasts/BroadcastDetailsDrawer.tsx`, `src/components/broadcasts/StatusChip.tsx`, `src/components/broadcasts/ReviewStep.tsx`, `src/lib/broadcasts/list.ts`, `src/lib/broadcasts/draft.ts`, `src/app/(app)/broadcasts/actions.ts`, `src/lib/access/permissions.ts`, `src/lib/billing/feature-entitlements.ts`, `src/lib/i18n/messages/broadcasts.ts`, `mobile/src/app/(tabs)/_layout.tsx`